Terms & Conditions

1. Definitions

• "Pendulora" / "We" / "Us": The watch repair business operating at 73 Rattanathibet Road, Bang Kraso, Nonthaburi 11000, Thailand.
• "Customer" / "You": Any person who submits an enquiry, drops off a watch, or uses our website.
• "Service": Any watch repair or maintenance work we carry out, as described on our website or agreed at drop-off.
• "Agreement": These Terms and Conditions together with any written service quote or job record.

2. Use of Our Website

Our website is intended for informational purposes and to facilitate service enquiries. You agree not to misuse it, including by attempting to gain unauthorised access or by submitting false or misleading information through the contact form.

You must be at least 18 years of age to use our services or submit enquiries on behalf of a customer.

3. Service Description

Pendulora offers three repair services: Crown and Stem Repair, Service and Refinish Package, and Long-Stored Watch Revival. Each service has a stated price and defined scope, as described on our website. The scope of any specific job is confirmed at drop-off and documented in writing.

We reserve the right to decline a job if, on assessment, we determine it falls outside our capabilities or would require work we cannot carry out to an appropriate standard.

4. Drop-Off and Ownership

By dropping off a watch, you confirm that you are the rightful owner or have authorisation from the owner to have work carried out. Pendulora accepts no liability for watches left by persons who are not the owner or are acting without authorisation.

A receipt is issued at drop-off. Please retain it — collection may require its presentation.

5. Quotes and Scope of Work

The service price is stated before any work begins. If the assessment reveals a need for work outside the stated scope, we contact the customer to explain what is required and what it would cost. Work does not proceed beyond the agreed scope without your approval.

Parts costs are included in the stated service price where the parts are standard to that service. Unusual or sourced components are discussed separately.

6. Payment

Payment is due at collection, in Thai Baht (฿), by cash or bank transfer. For the Long-Stored Watch Revival service, a deposit of 30% is requested at drop-off. Receipts are provided for all payments.

If a watch is not collected within 60 days of being notified that it is ready, we may follow up by phone or email. Watches uncollected for more than 90 days without communication may incur a storage charge.

7. Turnaround Times

Estimated timelines are provided at drop-off and on our website as a general guide. Turnaround may be affected by parts availability, the condition of the watch, or workshop volume. We notify customers if a significant delay arises. Timelines are not binding commitments.

8. Care During Service

Watches in our care are stored securely and handled only by the assigned technician. We take reasonable precautions to prevent damage, loss, or misidentification. In the unlikely event of accidental damage during servicing, we will contact the customer and discuss resolution in good faith. Our liability is limited to the cost of the service carried out.

9. Disclaimers

Watch repair involves inherent uncertainties, particularly for older pieces. While we carry out work to a professional standard, we cannot warrant specific accuracy results or predict every complication that may arise in an aged movement. Our assessments and recommendations are made in good faith based on what is observable at the time.

We do not make representations about the market value of any watch before or after service.

10. Limitation of Liability

Our total liability arising from any service is limited to the price paid for that service. We are not liable for indirect or consequential losses, including loss of sentimental value, loss of income, or other losses resulting from the watch being unavailable during servicing.

11. Intellectual Property

All content on our website — text, design, layout, and images — belongs to Pendulora or is used with permission. You may not reproduce, distribute, or commercially use any website content without prior written consent.

12. Governing Law

These Terms are governed by the laws of Thailand. Any disputes will first be addressed through direct communication. If a resolution cannot be reached informally, disputes are subject to the jurisdiction of the Thai courts, specifically those in Nonthaburi Province.

13. Changes to These Terms

We may update these Terms from time to time. Updated terms will be posted on this page with a revised date. Continued use of our website or services after a change constitutes acceptance of the updated Terms.