Privacy Policy

1. Who We Are

Pendulora operates as a watch repair workshop based at 73 Rattanathibet Road, Bang Kraso, Nonthaburi 11000, Thailand. For data-related enquiries, contact us at [email protected] or by phone at +66 2 938 5174.

2. What Personal Data We Collect

When you use our website contact form or communicate with us directly, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Details you share about your watch or service enquiry
• Technical data collected automatically by our website (see Section 5)

We do not collect financial information through this website. Payments are handled in person at the workshop.

3. How We Use Your Data

We use personal data only for the following purposes:

• To respond to your enquiry or service request
• To keep you informed about the status of your watch while it is with us
• To maintain a record of work carried out (for your reference and ours)
• To improve our website and services based on usage patterns

The legal basis for processing is your consent (given when submitting a form), the performance of a service agreement, and our legitimate interest in operating and improving the workshop.

4. Data Retention

Enquiry data is retained for up to 12 months. Service records — including the watch description, work completed, and contact details — are retained for up to 5 years for reference purposes. You may request deletion of your records at any time (see Section 8).

5. Cookies and Website Analytics

Our website may use cookies for basic functionality and optional analytics. Essential cookies keep the site working correctly. Analytics cookies, if accepted, help us understand how visitors use the site — for example, which pages are visited most. You can manage your cookie preferences via the cookie banner or our Cookie Policy.

6. Data Sharing

We do not sell or rent personal data to third parties. We may share data with:

• Service providers who assist with website hosting and analytics (under data processing agreements)
• Authorities when required by Thai law or court order

7. Data Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, or disclosure. Our website uses HTTPS. Data is stored on secure servers. Access to customer records is limited to staff who need it for their work.

8. Your Rights

Under applicable Thai data protection law (PDPA) and, where relevant, GDPR principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing based on legitimate interest
• Receive your data in a portable format

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing personal data.

10. Children

Our services are not directed at persons under 18 years of age. We do not knowingly collect data from minors. If you believe we have received data from a minor, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after a change constitutes acceptance of the updated policy.